Warranty Info

 

PolarCool Warranty

THREE YEAR WARRANTY

For three years from the date of invoice, PolarCool (a division of HH Technologies, Inc.) warrants the motor and any electrical components of the PolarCool Evaporative Cooling System (“the Product”) that are found, upon examination by factory-authorized personnel, to be defective in material and/or workmanship.

LIFETIME WARRANTY

PolarCool also warrants the metal housing of the Product for the full lifetime of the Product to the extent it is found, upon examination by factory-authorized personnel, to be defective in material and/or workmanship. The Lifetime Warranty on the Product housing does not cover ordinary wear and tear.

If any of the original component parts, including the Product housing, exhibit any defect(s) covered by this Limited Warranty within the applicable time periods defined above, the same may be repaired or replaced at PolarCool’s discretion.

This Limited Warranty excludes any labor, equipment, transportation, and/or service expenses that may be required to remedy the warranted defect(s); all such charges must be funded by the purchaser. Neither the Product nor any of its component parts are to be returned for repair or replacement until they have been inspected and/or a Return Goods Authorization (RGA) number has been issued.

Complaints are to be directed first to the authorized distributor who sold the Product. If satisfaction is not obtained and/or the distributor cannot be contacted, complete the warranty form.

This Limited Warranty is void if: a) the Product and/or any of its component parts are found to have been misused, abused, or otherwise tampered with by unqualified personnel; b) any of the Product’s component parts have been replaced by anything other than authorized PolarCool replacement parts; c) the Product has been modified in any way other than officially sanctioned upgrades made by qualified personnel using authorized PolarCool accessories; d) the Product has not been appropriately registered by its original purchaser; or e) the customer cannot provide proof of purchase indicating them to be the Product’s original owner.

This Limited Warranty is made solely to the original purchaser of the Product. It cannot be transferred.

This Limited Warranty is in lieu of any and all other representations and/or warranties, expressed or implied, including any implied warranty of merchantability and/or fitness for a particular purpose. The remedy set forth by this Limited Warranty shall be the exclusive remedy available to any entity. No entity has the authority to bind PolarCool to any representation or warranty other than this Limited Warranty. PolarCool shall not be liable for any damages or losses resulting from any application of the Product or caused by any defect, failure, or malfunction of the Product.

This Limited Warranty gives you specific legal rights. You may have additional rights, as some areas do not allow the exclusion or limitation of incidental or consequential damages. The above limitation or exclusion may therefore not apply to you.

Download Users Manual (.pdf) & Warranty

Warrantor:
HH Technologies, Inc. (d.b.a. PolarCool)
1733 County Road 68
Bremen, Al 35033
256-287-7000
customerservice@hhtech.net